Terms of Service

Effective 2026-11-04

Questions: hello@metricverification.com

1. Agreement

These terms govern the website at metricverification.com, the app, and the verification service (together, the Service), operated by Workmain Inc. (Workmain, we, us). The Service is for businesses and is directed to businesses in the United States. A company outside the United States that uses the Service is responsible for its compliance with the laws that apply where it operates. You agree to these terms when you select Continue at sign-up, when you accept them at your first login after a person adds you to an account (section 10), when you accept them on the payment page, or when you otherwise use the Service. If you use the Service for a company, you agree for that company and confirm you have authority to do so. Company and you mean that company.

2. The plan

A company uses the Service through a plan. The plan and its yearly fee are as the plan page in the app and the payment page show them when the company pays. The plan holds up to 10 metrics of the company. For each metric, we examine each recording the company sends until we issue the verification or decline the metric. After a verification issues, the plan includes one update of that metric in each month of the plan, counted from the day the plan started. An update is a new recording of a verified metric that we examine for a new verification. The update of a month is used when the company sends its recording or when a call for that metric starts, unless we set that recording or call aside. A recording that we do not examine within 30 days after it was made is set aside, and does not use an update. The company may change the definition, formula, unit, or data sources of a metric until a recording for that metric starts. For a metric that we verify on a call, the company may change them until the first verification of that metric issues. After that, they do not change. The company may verify a changed metric as a new metric, which takes a place in the plan. An update that the company does not record in its month does not carry over. A declined metric and a metric that the company removes before any recording each free their place in the plan. A withdrawn certificate keeps the place of its metric. The plan page, the payment page, and these terms are the whole agreement for the plan. We may decline any sign-up, metric, or recording.

3. What a verification is

A verification is a report of findings about one metric. It confirms that the value came from the data sources that the company named, by the extraction and the calculation that the company declared. It does not confirm that the data is correct. The declaration, the records, and the accounting policies of the company can hold errors that a verification does not find. Each metric that we verify has one page on metricverification.com that shows its verifications as they stand when the page is opened, with the metric, the method used, the types of data sources examined, the dates, and the name and job title of the person who submitted it (its certificate). The methods are described at /methods. A verification is not an audit, an opinion, a guarantee, an endorsement, or a recommendation of any company. It makes no statement about anything we did not examine, and it speaks as of the dates it shows.

4. What you give us

You warrant that the records, systems, and statements you provide are accurate and complete, and that you have the right to provide them and to grant the access you grant. The definition, formula, unit, and data sources of each metric are the company’s own declarations, and the company confirms them before its verifications are issued, and again after each change. For each verification, you give us all reasonable evidence that each metric was calculated according to its declared definition and formula, under a strict chain of custody of the data from the systems that store it, or a read-only API key to each of those systems, with which we compute the metric directly. In a Witnessed extraction, you warrant that the person running the query has authority to do so. When you give us a read-only API key, you warrant that it permits only reading, and that you have the right to grant the access it gives. We treat each key as confidential, use it only to perform the verification, and retain it until you remove it through the Service, ask us to delete it, or close your account. A screen recording you make through the Service is material you provide. You warrant that the accounts it shows are the company's own, that the records it shows are complete and were not changed for the recording, that what it shows of your systems is as they stood when it was made, and that you have the right to provide everything it shows or carries, including any voice in it. We retain it only for the period the Privacy Policy states, and then delete it. A service provider that processes it, or a part of it, for us keeps a copy only for the period the Privacy Policy states. Beyond the recording and a working file of extracts and notes, we take no custody of your raw records. In the course of a verification we may have incidental access to personal information and other confidential information in your systems. We treat it as confidential, use it only to perform the verification, retain it only as part of the working file and of any screen recording you provide, and disclose it only as the Privacy Policy states or the law requires. We do not record verification sessions. If we learn of unauthorized access to the company's information, we tell the company without undue delay. False or misleading material voids the verification it supports and permits us to place its certificate under review (section 5). Section 9 states the refunds.

When the company is a business under the California Consumer Privacy Act, we are its service provider for the personal information in the material it provides. We use that personal information only to perform the verification, as these terms and the Privacy Policy state. We do not sell or share it, and we do not retain, use, or disclose it outside our business relationship with the company, or combine it with personal information from other sources, except as that Act permits. We comply with that Act for that personal information, and we help the company respond to requests from the people it concerns. If we can no longer meet these obligations, we tell the company, and the company may then take reasonable steps to stop any use that these terms do not permit.

5. Review and withdrawal

A company may withdraw the certificate of any of its metrics, with every verification it carries, through a person on its account who may do so (section 10), except while a recording or a call for that metric is in progress, in review, or waits for its verification to issue. When the definition, formula, unit, or data sources of a verified metric change, the company may not use its certificate to support the metric as changed. The company may verify the changed metric as a new metric (section 2), and the certificate of the earlier metric stays until the company withdraws it. We may place a certificate under review at any time if we learn that material provided to us may be false or misleading, that the metric or its data sources changed and the company uses the certificate to support the metric as changed, or that the verification is being misrepresented. We then ask the company for more evidence (section 4), in one email to the company. We send no email about the review to readers. While a certificate is under review, it shows that it is under review and does not show its value, and it stays on its share links. It keeps its place in the plan (section 2). The company may give the evidence, or withdraw the certificate. The review ends when we accept the evidence or issue a new verification of the metric. Until the review ends, the company may not use the certificate to support the metric. Only the company withdraws a certificate. A withdrawal does not limit our rights under sections 4 and 5. A withdrawal is final. A withdrawn certificate closes, it leaves every share link, and the place of its metric in the plan stays used. We send one email about the withdrawal, with no link, to the company and to each address on a named share link that carried the certificate. That email is a notice only and creates no duty to any reader (section 7). We may decline any metric, set aside any recording, and refuse or end any plan or account. We owe you nothing for doing so. Section 9 states the refunds.

6. How you may show a certificate

You decide who sees your certificates and where they appear. You may not change the meaning of a certificate or of a verification, present a withdrawn certificate, or a certificate under review, as current, or state or imply that a verification is a certification, an audit, or an endorsement. A certificate is shown by its link or by embedding what the Service provides. When your own material says that a value is verified, or names Metric Verification Network, state the value as its certificate shows it, with its date or period, and place the link to its certificate near it. In other material, we recommend that you place the link to its certificate near a verified value. We name a customer or cite a verified metric in our own materials only with that customer's written consent.

7. People who read a certificate

A verification is prepared for the company that requested it, also when another party pays for the plan of the company. Anyone else who reads its certificate does so at their own risk. We owe no duty to readers. We have no agreement with them, except the short terms that a reader accepts before it pays for the plan of a company, and those terms give that reader no right to influence the findings or to see the working file. A reader may not rely on a certificate as a substitute for their own inquiry. A certificate shows findings as of its dates and says nothing about anything it does not show.

8. Ownership

Your business records remain yours. Each verification and certificate, the method descriptions, and the Service, including its marks, text, and design, belong to Workmain. You grant us the rights needed to examine what you provide and to show each certificate as you direct. The company lets us show its name and logo to identify it on its certificates and its company page. While a certificate stands, you may display it and link to it.

9. Fees

The plan has a yearly fee. The fee covers the metrics, the verifications, and the updates that section 2 states. The fee is the one that the plan page and the payment page show before the company pays. A promotion code that the payment page accepts lowers the fee as that page shows, and for the period it shows. Stripe takes each payment for us.

The fee of the first year is due when the company buys its plan. The plan renews automatically at the end of each year of the plan, and the fee of the next year is charged on that day to the card on file, until the company cancels. A new plan after a stop has the same fee, due on the day the new plan starts.

The company may cancel at any time through a person on its account who may do so (section 10), either online from the Settings page in the app or by email to hello@metricverification.com. When another party paid for the plan, that party may also cancel it by email to hello@metricverification.com. A cancellation takes effect at the end of the current year of the plan, and no later fee is charged. If a payment is still unpaid after Stripe stops its retries, the plan stops. When a plan stops, except after the company closes its account (section 10) or after a refund in the first 30 days (below), the certificates of the company stay on its board and on their links, with the date of their last verification, and the company can record no update.

We send the company emails about its plan as the law requires, including before each renewal, before the fee of the plan changes, and before a lower fee from a promotion code ends. The email about a changed fee gives the date from which it applies.

Fees are due in advance, and a verification begins after payment. If the company asks within 30 days after the first payment for its plan, we refund that payment in full. The company asks by email to hello@metricverification.com and need not give a reason. On the day of the refund, the plan stops, each certificate of the company becomes private, and each share link stops. A renewal, and a new plan after a stop, have no such refund. If we cannot complete a verification for a reason on our side, the recording uses no update, and the company may record that metric again. No other fee is refunded, and no part of a paid year is refunded or credited, including when the findings do not support the metric, when we decline the metric or set aside a recording, when material you provide is false or misleading, when a certificate is withdrawn, when the company cancels or closes its account, or when you do not provide the records or access the verification needs.

10. Accounts

A person opens an account for a company with a work email address that the company gave them, and gives the name of the company, their own name or the name of their Google account, and their job title. The account is complete when the company pays for its plan (section 9). Each email address belongs to one company. The first person on the account who pays for the plan of the company becomes an owner of its account, and an owner may make other people on the account owners. Once the company has an owner, only an owner may add and remove people, manage the plan, withdraw a certificate, and close the account. Until then, each person on the account may do each of those acts, but no person may make an owner. A person added to an account accepts these terms at their first login. When a person on the account adds or removes a person, makes an owner, withdraws a certificate, or closes the account, we email every person on the account. We keep a record of who did each of those acts. Section 9 states the emails about the plan. If no owner remains with the company, the company may ask us in writing, from an email address at its own domain, to name a new owner, and we name one after we confirm the request. Keep your credentials confidential. You are responsible for everything done through your company's account, including by the people you add. Tell us at once if a credential is compromised. We may refuse an account, and we may close an account that breaches these terms, or whose company has not paid for a plan 180 days after it signed up.

A person who may close the account under the paragraph above does so from the Settings page of the company in the app. Before the company pays for its plan, that person does so by email to hello@metricverification.com. Closing makes each certificate private, stops each share link, each session, and each recording in review, and deletes each read-only API key, at once. It cancels the plan at the end of the current year of the plan. Section 9 states the refunds. We keep the information of the company for the periods the Privacy Policy states.

11. Disclaimer

The Service is provided as is and as available, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error free, or that a verification will support your metric.

12. Limit of liability

To the extent the law allows, Workmain is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, business, or data, however caused. Except for fraud or willful misconduct, our total liability for all claims arising from the Service will not exceed the fees you paid us in the twelve months before the claim arose, or $100, whichever is greater.

13. Indemnity

You will defend and indemnify Workmain and its officers, employees, and contractors against claims, losses, and costs, including reasonable legal fees, arising from the material you provide, from how you or anyone acting for you shows or describes a verification, or from your breach of these terms.

14. Disputes

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute arising from the Service will be resolved by binding arbitration before JAMS in San Francisco, California, under its Streamlined Arbitration Rules, by one arbitrator. Claims are brought individually. You and we each waive the right to a jury trial and to take part in a class or representative action. Either side may bring a qualifying claim in small claims court instead, and either side may ask a court for an injunction or other equitable relief to protect its confidential information or intellectual property. You may opt out of arbitration by emailing hello@metricverification.com within 30 days of first agreeing to these terms. Anything not resolved by arbitration goes to the state or federal courts in San Francisco County, California, and each side consents to their jurisdiction.

15. Changes

We may change these terms. When we do, we update the date at the top of this page and email every person on each account before the change takes effect. For a change that reduces the rights of a company, that email goes at least 30 days before the change takes effect, and the change applies to the plan of the company from the first billing period that starts after the change takes effect. A change to the fees of a plan applies as section 9 states. Any other change applies from its effective date. A change to section 14 does not apply to a dispute that arose before the change takes effect. A company that does not accept a change may cancel its plan before the change takes effect. Using the Service after a change takes effect means you accept it.

16. General

These terms, with the plan as the plan page and the payment page show it, are the entire agreement between you and Workmain. If a provision is found unenforceable, the rest stands. You may not assign your rights without our written consent. Sections 3 through 8 and 11 through 14 survive the end of any plan or account. Workmain Inc. is a Delaware corporation at 2261 Market St STE 85849, San Francisco, CA 94114.